Questions answered.

Christian Union is for single UK Christians aged 21 and over who are genuinely seeking marriage. You must be legally single. If you are divorced, your divorce must be finalised before you join.

No. Christian Union welcomes members from across the Christian tradition. Your denomination is shown on your profile. People can choose to search within their tradition. We ask you to respect that others may stand in a different place to you.

One of the profile prompts asks where you are with God right now. There are eight honest options, including choices for people who believe but are not currently practising or who are working things out outside of a church community. You do not need to have everything resolved to be here. You do need to be honest about where you are.

No swiping. No algorithm deciding who you see based on who paid more. Full profiles with voice notes before you send a message. Phase-based conversations that grow in stages. One price. The same for everyone. We have tried to remove every incentive that keeps people single and every feature that turns a person into a product.

Christian Union uses Google or Apple to sign in. There are no passwords to remember or reset. Choose the method you prefer on the welcome screen and you are in. If you signed up with one method and later want another, you can link it in Settings.

First make sure you are choosing the same method you used to join. Google and Apple are treated as separate sign-ins. Picking a different one starts a new account. If you are still stuck, write to support@christianunion.co.uk and we will help.

Yes. Every member completes a live selfie check before they can interact with anyone. Unverified profiles cannot send or receive connection requests. This is a condition of joining, not an optional step.

We ask you to complete a short liveness check using your device camera. This confirms you are a real person and that your profile photos are genuine. Your selfie is stored privately and is never shown to other members.

Once your identity check is complete, the data used to confirm it is deleted. Your selfie is kept private and is never shown to other members. Where we need to retain limited information for safety or legal reasons, we explain what and why in our Privacy Policy.

Please try again. Follow the photo guidance in the app and make sure your photos meet the requirements before you attempt the check again.

We check every photo when you upload it. A photo is declined if it contains nudity or sexual content, if it repeats one you have already added or if it is too blurry or too dark to make out. Add a clear, well lit photo of yourself and it will go through.

Use recent photos that clearly show your face in good light. Avoid heavy filters, group shots where you are hard to pick out and pictures taken from far away. Your photos should look like the person someone would actually meet.

Each day we gather a small set of people we think you are well suited to, based on your profile and what you are looking for. You will also find the wider community in the discover feed, where you can browse profiles and listen to voice notes at your own pace.

Yes. You can set filters for things like denomination, age, distance and family intentions. We then show you people who fit what matters to you. We never rank people by who paid more.

No. There is no profile view tracking. If you see someone in the feed, they can also see you. But neither of you knows the other has looked unless one of you reaches out.

When you find a profile that moves you, you write them a message. The opening message must be 100 to 300 characters and tied to something specific in their profile. If they accept, you enter the Ice Breaking phase together.

Ice Breaking is where a connection begins. You can send messages and start building something real. Once both sides have had a substantial conversation, the connection moves to Established. Established conversations feel different. The header changes and a Conversation Guide opens to help you think about where things are going.

You can hold up to eleven live connections at any time, across the Ice Breaking and Established phases. This is a deliberate cap. We do not want Christian Union to become a place where people collect matches rather than build something real. You can reach out to new people as existing conversations naturally come to a close.

The Conversation Guide is an in-app tool that opens once a conversation reaches a certain depth. It offers phase-appropriate suggestions and prompts. Questions worth exploring in Ice Breaking, how to go deeper in Established and things to consider when you are thinking about meeting in person.

Voice notes let people hear who you are before a single message is sent. You record short answers to a few prompts when you build your profile. We ask for at least one, because a voice carries a warmth that text cannot.

At least one is required. It can be on any of the profile prompts that allow a voice answer. You can re-record it whenever you like from your profile.

£4.99 per month. One price. The same for every member. There are no tiers, no boosts, no coins and no paid features beyond the subscription itself. You cannot pay to appear first or to increase your visibility.

No. Christian Union is a paid app. Before you subscribe you can browse profiles and listen to voice notes. You can open a single connection to try a conversation. A subscription opens the full platform, with up to eleven live connections at any time.

Subscriptions are managed through the platform where you purchased. On iPhone, go to Settings, tap your name, then Subscriptions. On Android, open Google Play and go to Subscriptions. Cancel there. You retain access until the end of your current billing period.

Refunds are handled by the App Store or Google Play, not by us. If you would like to request one, contact Apple or Google through the store where you subscribed. Their refund policies apply.

We may update pricing over time. For any price change, we will give you at least 30 days’ notice via in-app notification or email before it takes effect. You can cancel before a price change applies.

Your profile stays active until the end of your billing period. After that, your profile is hidden from discovery and opening or continuing connections is paused until you resubscribe. Resubscribing restores everything and nothing is lost.

If your profile is inactive for more than ten days, it is automatically paused. Your profile becomes invisible to other members. Your existing connections remain in place. We do this to protect the community from ghost accounts and to respect the time of people looking for something real.

Pausing only hides your profile. It does not stop your subscription. The App Store or Google Play keeps billing you until you cancel there. We would rather you were not paying for time you are not using. If you are taking a break, we encourage you to cancel your subscription in your store settings. While your profile is paused and you are still subscribed, we email you before each renewal to remind you. You can resubscribe the moment you return and nothing is lost.

Yes. You can pause your profile from the Settings screen at any time. Pausing hides you from discovery and keeps your connections, profile and verification. It does not change your subscription. If you would like to stop paying while you are paused, we encourage you to cancel your subscription in your App Store or Google Play settings. You can resubscribe whenever you return and nothing is lost.

Profiles that remain paused and inactive for 24 months are permanently deleted. We will notify you by email 30 days before deletion takes place so you have the opportunity to return.

You can report from a profile card in the discover feed, from inside a conversation or from your connections list. Tap the flag icon, choose a reason and add a short description. As soon as you submit, you and that person are removed from each other’s view.

We review every report and act on what we find. For privacy reasons, we do not share the outcome with either party.

Reporting sends a concern to our team to review. Blocking simply removes someone from your experience without involving us. If someone has crossed a line, please report them. If you would just rather not see them, block them.

You can block someone from their profile or from a conversation. Blocked members cannot see you or contact you. To unblock, open Settings, go to your blocked list and remove them. Unblocking does not restore any previous conversation.

If you have been blocked before you could report, write to safety@christianunion.co.uk with as much detail as possible. We will investigate.

No. A permanent removal is meant to be permanent. We take active steps to keep removed members from returning under a new identity. How we do that stays private.

Yes. If your account is removed or restricted, you can put your case to us directly in the app, on the screen you are shown. We review every appeal. Our decision on appeal is final.

Go to Settings inside the app and select Delete account. This permanently removes your profile and all associated data within 30 days, subject to retention requirements set out in our Privacy Policy (such as safety-related data).

You can request a copy of your data from Settings inside the app, under your account. We prepare it and let you know when it is ready to download. You can also write to privacy@christianunion.co.uk if you prefer. We respond within one month.

Write to privacy@christianunion.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk if you believe we are not handling your data lawfully.

If you turn on anonymous reflections in Settings, we send you a gentle monthly note drawn from the themes in your conversations. It is private to you. It is never shared and you can turn it off at any time.