Christian Union
Operated by Lumis Inspira Ltd (Company number 16321581)
Version 1.0
Safety on Christian Union is built into the architecture of the app, not just the rules. This document explains the practical steps we take to protect members, what to do if something goes wrong, and how to keep yourself safe on and off the platform.
This policy sits alongside our Community Guidelines, which set out what is and is not allowed, and our What We Stand For promises, which set out the principles behind our decisions. Read together, the three documents describe everything we ask of our community and everything we owe back.
Before you ever need to report someone, several layers of protection are already in place.
Mandatory identity verification. Every member completes a live selfie check matched against their profile photos before they can interact with anyone. Unverified profiles cannot send or receive connection requests. This is not optional. AI-generated profile photos are not allowed.
Visible dating intention. Every member’s dating intention is shown on their profile. We do not allow members to hide this behind a paywall or a toggle.
No incognito browsing. If you see someone, they can see you.
No casual contact. Connections require an opening message tied to something specific from the other person’s profile. This makes it harder for spam, scams, or low-effort outreach to take hold.
Strict community caps. Each member can hold a maximum of six early-stage and five established connections at any time. This limits the scale at which any single bad actor can operate.
Automated content moderation. Connect messages and chat messages are reviewed automatically for content associated with hate speech, sexual content, contact-for-financial-gain, and platform-evasion tactics. Matched messages are blocked before delivery and an automated report is opened for review.
Ban evasion protection. When an account is permanently removed, a one-way mathematical signature is retained for seven years to prevent the same person from rejoining under a new name.
These measures work in the background. You should never need to think about most of them. They are the reason most reports never have to be filed in the first place.
You can report any member at any stage of contact. There are three ways to do it, depending on where you are in the app.
From a profile card. Tap the flag icon at the bottom of any profile in the discover feed or in a profile modal. Choose a reason, add a short description of what happened, and tap Submit.
From inside a conversation. Tap the three-dot menu at the top right of any chat screen and select Report. Choose a reason, add a short description, and tap Submit.
From your connections list. Swipe left on any connection row and tap the flag icon. This will open the report form inside the conversation.
The moment you submit a report, the person you reported is removed from your view and you are removed from theirs. The conversation cannot be retrieved or restored by either party. The last 30 messages of your conversation are automatically preserved as evidence so that nothing can be deleted after the fact.
If you cannot report inside the app because you have been blocked first, you can write to safety@christianunion.co.uk with as much detail as possible and we will investigate.
Every report is reviewed. One of three things happens.
No breach found. The report is closed. Both parties remain blocked from each other. No further action is taken.
Minor breach. The reported member receives a warning, recorded against their profile, with a clear statement of what would happen if it occurs again.
Serious breach. The reported member is permanently removed. Their connections are disconnected. The seven-year ban-evasion signature is created.
What counts as a serious breach is set out in the Community Guidelines. In summary: sexual content of any kind, threats of violence, impersonation, romance scams or requests for money, hate speech, and repeated harassment after a previous warning each lead to immediate removal without prior warning.
Reports are confidential. We do not disclose the outcome of any report to the reporting member or to anyone else. This protects the privacy of everyone involved and the integrity of our process.
We will never share your identity with the person you reported, unless we are legally required to.
We will not discuss the status of any account with anyone other than its owner.
If you report a member in good faith, your standing on Christian Union is not affected. This is true even if we conclude no action is warranted. Honest reporting is one of the ways the community keeps itself safe.
Misusing the reporting function is itself a breach of the Community Guidelines and the Terms of Service. Reports submitted knowingly false, maliciously, or designed to harass another member may result in action against your own account.
If a conversation has become uncomfortable, unsafe, or you simply no longer wish to engage, blocking is available from the same three-dot menu.
Blocking is immediate. The other member will not be told who has blocked them but may notice that they can no longer see your profile or contact you. They will not be able to appear in your discover feed again.
Use blocking where it is warranted. We ask members not to use it as a substitute for honest communication where one is owed.
If your account is removed and you believe it was in error, you can appeal by writing to safety@christianunion.co.uk from the email address associated with your account.
Tell us what happened and why you believe the decision should be reconsidered. Our decision on appeal is final.
We do not reinstate accounts removed for sexual content, harassment of any kind, impersonation, hate speech, romance scams, or criminal conduct.
The strongest safety measure on any dating app is your own judgement. A few things we would ask you to keep in mind.
Take your time before sharing personal contact details. The app’s protections only work while the conversation is on the app.
Be cautious of anyone who avoids meeting, declines a video call, or pushes the conversation off the platform quickly. This is the most common pattern in romance scams.
Never send money, gift cards, or financial information to anyone you have met here, regardless of the reason given. Not for emergencies, not for travel, not for investment opportunities, not for anything. This is the single most important rule. If anyone asks, report them immediately.
Be careful what personal details you share. Your address, your workplace, your daily routine, and the names of family members: share these when trust is established.
If you are thinking about meeting in person, a few things are worth considering.
Somewhere public tends to make a first meeting easier for both of you. A café, a restaurant, or a park during the day.
It is worth letting someone you trust know where you are going, who you are meeting, and when you expect to be back.
Making your own way there and back gives you freedom and flexibility, especially for an early meeting.
Look after yourself throughout. How you feel matters.
Trust your instincts. If something feels off at any point, for any reason, that is reason enough to step back.
While we encourage open and honest conversations when connections end, no one is owed an explanation nor are you obliged to give one. Not after the first message, not after the tenth, not after the first in-person meeting. Respect of this is built into our culture.
If you are in immediate danger, please call 999.
If you have experienced sexual assault and want confidential support, the Rape Crisis England and Wales 24/7 line is 0808 500 2222.
If you are struggling with your mental health, Samaritans can be reached any time on 116 123.
If you would like to speak to someone within a Christian pastoral context, the Christian Helplines Association maintains a directory of confidential listening services at christianhelplines.org.
We are not a clinical service and we cannot intervene in personal crises. We want you to know where help lives if you need it.
Once a year we commit to publishing a Transparency Report covering safety actions, bans, data requests, and significant incidents over the past twelve months. This commitment is set out in What We Stand For. It exists to hold us accountable to our own promises and to give the community visibility into the work that happens behind the scenes.
When this policy changes in a way that affects your rights, we will tell you and explain why.
For reporting and safety matters: safety@christianunion.co.uk
Christian Union is operated by Lumis Inspira Ltd, registered in England and Wales, company number 16321581.